Privacy Policy
How KOORUNA INVESTMENTS LTD t/a We Buy Dwellings collects, uses and protects your personal information.
Last updated: 5 November 2026
- 1. Introduction
- 2. Personal Information We Collect
- 3. How We Use Your Information
- 4. Our Lawful Bases for Processing
- 5. How We Share Personal Information
- 6. International Data Transfers
- 7. How Long We Keep Your Information
- 8. How We Protect Your Information
- 9. Your Data Protection Rights
- 10. Cookies and Similar Technologies
- 11. Third-Party Websites
- 12. Children's Privacy
- 13. Changes to This Privacy Policy
- 14. Contact Us
1. Introduction
KOORUNA INVESTMENTS LTD, trading as We Buy Dwellings and operating the website webuydwellings.co.uk, respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, complete a property valuation form, contact us by email or otherwise communicate with us about our services.
It also explains the rights that may be available to you under applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.
Data controller: KOORUNA INVESTMENTS LTD
Trading name: We Buy Dwellings
Website: https://webuydwellings.co.uk/
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Privacy enquiries: hello@webuydwellings.co.uk
If you have questions about this policy or how your personal information is handled, you can contact us using the email address above.
2. Personal Information We Collect
The information we collect depends on how you interact with our website and services.
2.1 Information You Provide Directly
When you complete a property valuation form or contact form, we may collect:
- Your first and last name.
- Your email address.
- Your telephone number.
- The address and postcode of the property you wish to sell.
- Property details, including property type and number of bedrooms, where provided.
- Your preferred selling timescale.
- The contents of your message or enquiry.
- Information you voluntarily provide about your circumstances or the property.
If your enquiry progresses, additional information or documentation may be required to assess the property, establish ownership, conduct appropriate checks or facilitate the legal transaction. We will seek information relevant to the purpose for which it is required.
Please do not submit unnecessary sensitive personal information through general website forms.
2.2 Technical and Usage Information
When you visit our website, certain technical information may be collected automatically by the website, hosting provider or tools operating on the site. Depending on the configuration, this may include:
- Internet Protocol (IP) address.
- Browser type and version.
- Device and operating system information.
- Pages visited and the approximate time spent on those pages.
- Referring website or page.
- Website interaction and diagnostic information.
- Cookie identifiers or similar online identifiers, where applicable.
The exact information collected depends on the website’s technical configuration, security systems and any analytics or tracking services in use.
2.3 Information Received From Other Sources
Where appropriate and lawful, we may obtain property-related or transaction-related information from sources such as public property records, conveyancing professionals, surveyors, relevant counterparties or other service providers involved in assessing or completing a proposed purchase.
We will only use such information where there is an appropriate purpose and lawful basis.
3. How We Use Your Information
We may use personal information for the following purposes.
3.1 Responding to Enquiries
We use your contact details and message to respond to questions, acknowledge enquiries and provide information you have requested.
3.2 Assessing Your Property
If you request a valuation, we use the property address and other details you provide to assess the enquiry, understand the property and determine whether a potential purchase may be appropriate.
3.3 Preparing and Discussing an Offer
Where relevant, we may use the information you provide to discuss a potential offer, request further details and communicate proposed terms.
An initial valuation or offer may remain provisional and subject to further checks.
3.4 Progressing a Property Transaction
If you choose to proceed, information may be used to support property assessments, identity and ownership checks, conveyancing, searches, legal documentation, completion arrangements and related administrative requirements.
3.5 Operating and Securing the Website
Technical information may be used to maintain the website, investigate errors, protect against fraud or misuse, monitor security and ensure the website functions appropriately.
3.6 Meeting Legal Obligations
We may process or retain information where required to comply with applicable law, respond to lawful requests, establish or defend legal claims, or maintain appropriate business and transaction records.
3.7 Marketing Communications
We may use your contact details for marketing only where we have an appropriate lawful basis and have met any applicable consent, transparency and electronic marketing requirements.
Submitting a property enquiry does not automatically mean that you have agreed to receive unrelated marketing communications. Where consent is required, we will obtain it separately.
You can object to direct marketing or withdraw consent where consent is the basis for processing.
4. Our Lawful Bases for Processing
Data protection law requires us to have a lawful basis for processing personal information. Depending on the circumstances, the relevant basis may include:
- Steps taken at your request before entering into a contract: Processing information necessary to assess your enquiry or take requested steps towards a potential property purchase.
- Contractual necessity: Processing information required to perform a contract with you, where a contract has been entered into and the processing is necessary for its performance.
- Legitimate interests: Processing necessary for legitimate business purposes, such as responding to relevant enquiries, protecting our website, managing business records or establishing and defending legal claims, provided those interests are not overridden by your rights and interests.
- Legal obligation: Processing necessary to comply with a legal requirement.
- Consent: Processing based on your freely given consent, where consent is the appropriate legal basis, such as for certain optional cookies or marketing activities.
The applicable basis depends on the particular activity. Where we rely on legitimate interests, the interests pursued will depend on the purpose of the processing.
5. How We Share Personal Information
We do not treat the information you submit as public information. However, we may share relevant information where necessary for the purposes explained in this policy.
Potential recipients may include:
5.1 Professional Advisers
Solicitors, conveyancers, surveyors and other professional advisers may receive relevant information when necessary to assess or complete a proposed property transaction.
5.2 Website and Technology Providers
Website hosting providers, form-processing services, email providers, security services and other technology suppliers may process information on our behalf where required to operate the website or communicate with you.
5.3 Property Transaction Participants
Where relevant, information may be shared with counterparties and other professionals involved in a proposed purchase, to the extent necessary for the transaction.
5.4 Public Authorities and Legal Recipients
We may disclose information where required by law, a valid legal process, a competent authority or where disclosure is otherwise lawful and necessary to protect legal rights.
5.5 Business Transfers
If our business or relevant assets are reorganised, transferred or sold, personal information may be disclosed to relevant parties where lawful and subject to appropriate safeguards.
Where a supplier processes personal data on our behalf, appropriate contractual and security arrangements should be in place.
We do not sell personal information to third parties as a standalone commercial data product. Any additional sharing or use must have an appropriate purpose and lawful basis.
6. International Data Transfers
Some website, hosting, email or technology providers may process information outside the United Kingdom.
If personal information is transferred internationally, we will take the steps required by applicable data protection law. Depending on the destination and circumstances, this may include relying on an applicable adequacy regulation or decision, implementing approved contractual safeguards or using another legally recognised transfer mechanism.
For further information about a specific transfer, you may contact us using the details in this policy.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, taking account of applicable legal, regulatory, operational and record-keeping requirements.
Different categories of information may be retained for different periods. For example:
- General enquiries: Retained for a period appropriate to responding to and managing the enquiry.
- Property valuation enquiries: Retained for as long as necessary to assess and follow up the enquiry, subject to applicable requirements.
- Completed or proposed transactions: Relevant records may need to be retained to administer the transaction, meet legal obligations or establish and defend legal claims.
- Website security records: Retained for a period appropriate to security monitoring, troubleshooting and investigation.
- Marketing preferences: Relevant records may be retained to manage your preferences and demonstrate compliance with applicable requirements.
When information is no longer needed, it should be securely deleted or anonymised, unless continued retention is legally required.
Our actual retention periods should be documented in an internal retention schedule and applied consistently.
8. How We Protect Your Information
We aim to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Depending on the systems used, appropriate measures may include access controls, secure hosting, authentication, software updates, backups, restricted access to enquiry information and appropriate arrangements with service providers.
No website, email service or electronic storage system can be guaranteed to be completely secure. You should avoid sending sensitive documents or unnecessary personal information through general contact forms or ordinary email unless the appropriate method has been confirmed.
9. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have the right to:
- Access: Request a copy of personal information we hold about you.
- Rectification: Ask us to correct inaccurate or incomplete information.
- Erasure: Request deletion of personal information where the legal conditions for erasure are met.
- Restriction: Ask us to restrict processing in certain circumstances.
- Objection: Object to processing based on legitimate interests, including direct marketing.
- Data portability: Request certain information in a commonly used, machine-readable format where the legal conditions apply.
- Withdraw consent: Withdraw consent at any time where processing is based on consent. This does not affect the lawfulness of processing carried out before withdrawal.
- Complain to a regulator: Raise a concern with the relevant data protection authority.
These rights are not absolute and may be subject to legal conditions or exemptions.
To exercise a right, contact hello@webuydwellings.co.uk. We may need to verify your identity before responding to protect your information from unauthorised disclosure.
We aim to respond within the time limits prescribed by applicable law.
10. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support essential functionality, remember preferences, analyse website usage or support other features, depending on the tools installed.
Where required, we will obtain consent before placing non-essential cookies or using similar technologies. You should be able to manage relevant preferences through the website’s cookie controls, where available.
For more details, including cookie categories and how to manage your choices, please read our Cookie Policy.
11. Third-Party Websites
Our website may contain links to third-party websites or services. If you follow an external link, the privacy practices of that third party will apply to your subsequent activity.
We are not responsible for the privacy practices or content of websites that we do not control. We recommend reading the privacy policy of any third-party service before providing personal information.
12. Children's Privacy
Our property buying services and website enquiry forms are intended for people enquiring about property matters, rather than for children. We do not knowingly seek to collect children’s personal information unnecessarily.
If you believe a child has provided personal information through our website, contact us so that we can review the circumstances and take appropriate action where required.
13. Changes to This Privacy Policy
We may update this policy to reflect changes in our website, services, data processing activities or legal obligations.
When changes are made, we will update the “Last updated” date and publish the revised policy on this page. Where legally required, we will provide additional notice or obtain consent for a new processing activity.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
KOORUNA INVESTMENTS LTD t/a We Buy Dwellings
Email: hello@webuydwellings.co.uk
Alternative email: contact@webuydwellings.co.uk
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
If you are unhappy with how your personal information has been handled, you may also have the right to complain to the UK Information Commissioner’s Office (ICO) or another competent supervisory authority, as applicable.
Want to exercise your rights?
Email hello@webuydwellings.co.uk and we will respond within the time limits set by law.